Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.
If you still have questions about an existing order, email us 24/7 or call us at 1-855-985-HELP (4357).
Fan Support Hours
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM
All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.
Contact us to request a Fan Guarantee refund or exchange.*
*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in myAccount to see if resale is available.
It’s free and easy – go to My Account and click the Transfer button on your order. Then follow the simple steps.
We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).
Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.
Online Orders: No email? No problem! Once your tickets are ready, log into your My Account to print*. Your ticket release date will be listed in your "My Account" and during purchase!
Phone Orders: If you don't have the email with your tickets attached as a PDF file - or you do but the attachment isn't there - we're here to help! Visit our Contact Us page for all available methods of contact!
*Tickets must be printed from a desktop or laptop. You will not be able to print tickets from our mobile app.
Just click the Sell button on your order in My Account to start the easy step-by-step: you'll select the tickets you want to list, set your price, and enter your debit card or checking account info. You can edit or remove your listing anytime, and you'll get paid by direct deposit or pay-by-debit when your tickets sell.
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