Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.
If you still have questions about an existing order, email us 24/7 or call us at 1-855-985-HELP (4357).
Fan Support Hours
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM
All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.
It’s free and easy – go to My Account and click the Transfer button on your order. Then follow the simple steps.
We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).
Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.
Right now only tickets bought on our site can be sold on our site - and only for events that include Fan-to-Fan resale tickets. We're working on letting you list for those events no matter where you bought your tickets.
Presales let fans with passwords purchase tickets before the general public!
If you have a Live Nation account you'll get email alerts about some upcoming Live Nation presales, with passwords included. No account? Get yours now. Need the Live Nation presale password? Use "stage" or "beatbox".
Most other presales have sponsors like fan clubs and credit cards and we can't provide passwords for those - sorry! To get the password you have to belong to the fan club or have the right card. We can alert you about those presales though - just check the box next to Special Event-Related Offers under Edit Email & Mobile Preferences in My Account. Then you'll have time to join the club, get the card, etc. to get the password.
Sometimes venues and radio stations have their own presales too, so check your favorite venues' and stations' sites for info on how to be in the loop.
Just look for the "Offer Code" box or link to enter your presale password.
Please keep in mind that the number of tickets up for grabs is limited because only a portion of seats are part of any presale.
Contact us to request a Fan Guarantee refund or exchange.*
*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in myAccount to see if resale is available.
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