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Need help?

We're here for you!

As part of our Fan Guarantee, tickets for participating venues and teams are fully refundable for 72 hours after purchase.

Our Fan Guarantee also entitles you to make an exchange if you find tickets of equal or higher price for participating venues and teams.

Contact us to request a Fan Guarantee refund or exchange.*

*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.

The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in myAccount to see if resale is available.

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