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Tickets may or may not be eligible for refunds. If the event provider is participating in our Fan Guarantee, your tickets are fully refundable for three days after you purchase them, and up until one week before the event.* See participating venues and teams.

If your event is not eligible for a refund, you can always try to list your tickets for sale through Ticketmaster or repost your tickets for sale on, a Ticketmaster Company.

*Exceptions include VIP, Platinum and other premium tickets, tickets purchased through resale, tickets purchased with additional related items or bundled products, tickets subsequently offered at a discount, and tickets for participating teams' away games.

How to request a Refund in My Account

  1. Sign into My Account and select your order to view your tickets
  2. Click the “Refund” button
  3. Select the tickets you’d like to submit a refund for
  4. Review the details and submit
  5. Refunds should be received within 7-10 business days

If your Ticket Order is missing a “Refund” button

  • You may have purchased resale tickets (non-refundable)
  • You bought tickets within the last three days for an event that’s less than a week away
  • The artist, team, or venue is not participating in our Fan Guarantee
  • Any ticket types listed in the Exceptions * above
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