Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.
If you still have questions about an existing order, email us 24/7 or call us at 1-855-985-HELP (4357).
Fan Support Hours
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM
All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.
Presales let fans with passwords purchase tickets before the general public!
If you have a Live Nation account you'll get email alerts about some upcoming Live Nation presales, with passwords included. No account? Get yours now. Need the Live Nation presale password? Use "stage" or "beatbox".
Most other presales have sponsors like fan clubs and credit cards and we can't provide passwords for those - sorry! To get the password you have to belong to the fan club or have the right card. We can alert you about those presales though - just check the box next to Special Event-Related Offers under Edit Email & Mobile Preferences in My Account. Then you'll have time to join the club, get the card, etc. to get the password.
Sometimes venues and radio stations have their own presales too, so check your favorite venues' and stations' sites for info on how to be in the loop.
Just look for the "Offer Code" box or link to enter your presale password.
Please keep in mind that the number of tickets up for grabs is limited because only a portion of seats are part of any presale.
Contact us to request a Fan Guarantee refund or exchange.*
*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in myAccount to see if resale is available.
If it's a children's show, such as The Wiggles or Sesame Street Live, then yes. Usually all kids need a ticket to get in.
For all other events, it depends. Rules vary from venue to venue and from event to event, so your best bet is to search by venue at the top of any page on Ticketmaster.ca, click the venue name under "Location" and scan "Venue Information" on the right.
If the tickets you bought online or by phone are lost, stolen, damaged, or destroyed, please Contact Us. Our Fan Support team is happy to help! Make sure you have your order confirmation number or the credit card you used to buy the tickets handy.
For damaged or destroyed Print at Home tickets, just print again from the link in your confirmation email or your My Account.
If you bought your tickets at a Ticketmaster retail location, please call our Retail Consumer line at 866-498-4647 for help.
Look for the "Offer Code" box or link during purchase to enter your code:
Note: promo and discount codes can't be used to purchased resale tickets from other fans.
Canceled events are tough, but at least refunds are easy.
If you bought tickets online or over the phone, you won’t need to do a thing. We’ll let you know the event is canceled and automatically refund your order (except Courier) to the same card used for purchase. Your refund should hit your account within 10 business days after we learn the event is canceled.
If you bought tickets at a retail outlet, please return them at the same outlet for your refund.
Note: postponed or rescheduled events are handled differently.
To add tickets to an existing order you must contact Customer Service. You may contact us via email by clicking HERE, or you may contact us via phone by calling Customer Service at 855-985-4357 (HELP). Please be sure to have your order number and credit card number available.
The venue or artist/event management will typically impose a ticket limit per customer, credit card and/or billing address in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event. Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.
Event Ticket Protector Insurance will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden covered medical emergencies, death of a family member or companion, mechanical breakdown on the way to an event, traffic accident while in route to the event, being called for jury or military duty, or having your home rendered uninhabitable. Please see the Certificate of Insurance/Policy for a complete list of covered reasons, terms, conditions and exclusions that may apply. Please note that no benefits will be extended for cancellations due to simply changing your mind.
Just start clicking. Click a section to zoom in on seats, click the seats to select them (hover over a seat first to see price/details), then click Buy Tickets to check out.
Note: Seats you select aren’t officially reserved (i.e., other fans can still buy them) until you click Buy Tickets and pass the security check.
Use Membership Rewards points toward some or all of your ticket purchase!
To qualify, you must:
- You must charge your ticket purchase to an eligible American Express Card enrolled in the Canadian Membership Rewards program. Corporate Cards are not eligible.
- Your American Express Card account(s) must be in good standing.
- Unsure of your Membership Rewards points balance? Please click here or contact American Express at 1-800-668-AMEX.
- Have available the minimum number of Membership Rewards points indicated to redeem for this purchase.
Your American Express Card account will be charged for today's purchase. If you qualify, American Express will debit Membership Rewards points from your program account and issue a credit for the corresponding dollar amount to the Card account charged for your ticket purchase. Credits may not appear during the same billing period as the charge for your ticket purchase. If the points redeemed do not cover the entire amount of the charge for your ticket purchase, the charge for the balance of the purchase will remain on your Card account. Ticket purchases failing to qualify for Membership Rewards point redemption will remain charged to your American Express Card account and are subject to the venue's and Ticketmaster's no refund/no exchange policy.
Permitted Ticketmaster returns of tickets purchased in full or in part with Membership Rewards points will be credited to your Card account and the corresponding number of points will be deducted from your Membership Rewards program account. You agree that it is your responsibility to call Membership Rewards at 1-800-668-AMEX in order to retrieve these points.
If you use an eligible American Express Credit Card, please note that a Membership Rewards redemption credit to your Card account is not considered a payment. You must still make a separate payment in accordance with your Cardmember Agreement.
You can edit your personal or billing info anytime by signing in to your My Account, but it will apply to future orders only.
To edit information on an existing order, please Contact Us with the changes and your order number.
If parking passes are available for purchase through Ticketmaster.ca, the option will be offered to you during the purchase process. In some cases, parking passes are not available for purchase, and parking is available for purchase at or near the venue upon arrival. Please check the venue information page on Ticketmaster.ca for any available information on parking for the venue in question.
If you have purchased a parking pass but have not received it, please Contact Us, and one of our Customer Service Representatives will assist you.
Military discounts are generally available only through the venue box office. In some cases, however, the venue will offer military discount tickets for purchase via Ticketmaster. In these cases, a form of I.D. is requested for verification upon arrival at the venue.
Please check the types of tickets offered for sale via Ticketmaster.ca for the event of your choice, to determine if military discounts are being offered through Ticketmaster. If not, you may contact the venue box office directly, using the venue contact information on the event page, to inquire if a military discount is offered for the event in question.
Verified by Visa is a global Visa program designed to help make shopping online even more secure for cardholders by protecting against unauthorized use of your Visa(R) card. When you sign up for Verified by Visa, you choose a personal password on your card issuer's website. This password is then used by your card issuer to confirm your authenticity during the checkout process when shopping online.
Verified by Visa is absolutely free for Visa cardholders and works with your existing personal card. (Corporate and business cards are excluded.) It's very simple to sign up: simply visit your card issuer's website and sign up there. We encourage all Visa cardholders to sign up for their personal Verified by Visa password, but it is not a requirement.
If you want more information on the program, just visit the visa.ca website.
The insurance component provides reimbursement for 100 percent of the ticket price including taxes and shipping charges. With event ticket insurance, your financial loss will be covered if you can’t attend an event for any of the below reasons:
Certain pre-existing conditions may be covered. Please see the full Certificate of Insurance/Policy for a full listing of requirements and exceptions.
Event Ticket Protector also includes access to the Allianz Global Assistance Event 24-hour assistance hotline. A staff of multilingual problem solvers is available to help you with any medical, legal or travel-related emergency. Please call 866-520-8837 or by email at firstname.lastname@example.org. For additional information, or to add ticket insurance to your order, please visit http://www.ticketmaster.ca/insurance.
Click "Find Tickets" on your event and BAM! You'll see the seat map.
Many of our maps are interactive - which means you can zoom in to choose specific seats - and we're adding more of those all the time. In the meantime if you see the non-interactive map it's still pretty easy to search by price & section or best available.
Due to agreements with our clients, the venues and promoters on whose behalf we sell tickets, Ticketmaster is not authorized to issue refunds for ticket purchases, except in the case of postponed or cancelled events. If your event is postponed or cancelled, refunds must be processed at the point of purchase. Once you have confirmed that your event has been cancelled or postponed, and that you are unable to or do not wish to attend the rescheduled date, please return to the Ticket Retail Outlet where your ticket purchase was made.
If the Ticket Retail Outlet where you made your purchase is no longer open, or no longer a Ticketmaster Retail Outlet, please follow the instructions below to receive a refund for your ticket purchase.
Email a copy of your tickets along with your name, address, and phone number to email@example.com.
You may also mail your tickets to us for a refund. Make a photocopy of the tickets for your records and send the original tickets along with a note including your name, phone number, and address, to the following address.
1000 Corporate Landing
Charleston, WV 25311
If tickets were purchased via Ticketmaster.ca or a Ticketmaster Charge-by-Phone line, please follow the instructions on the event-specific cancellation or postponement answer to receive a refund.
Take the inside track to your next event:
Some artists will provide their ultimate fans with exclusive VIP packages for an unforgettable concert experience. Packages will be different form artist to artist. Each may include front row tickets, an autograph or a pre-show party. Some may even include the opportunity for a meet and greet with the artist!
To find out if your favorite artist has these packages available just type their name on the search box at the top of any of our pages. Once you find the artist's page or the specific concert you want to attend look for the VIP package offer link to get full details. Keep in mind not all artist's will offer VIP packages.
Couldn't find a VIP package for your favorite artist? We're sorry, not all artists will offer these packages with us. You can always visit their official website to check if they are.
General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Please ensure you carefully read the Event Information and Ticket Information screens when purchasing tickets: Any information on whether your tickets are General Admission will be posted on one or both of these screens. Seating arrangements vary for each event, and there may or may not be seats of any kind available. Ticketmaster cannot guarantee seating for any event that is sold as General Admission.
If the billing address for your credit card is not within the United States or Canada, we will be unable to mail or ship your tickets via UPS or Print at Home.
When purchasing tickets, you will need to select International Will Call as your delivery method. Based on the selection of this delivery method, you will be presented with a list of countries when entering your billing address, rather than states or provinces. Your tickets will then be held at the venue's box office will call window on the event date. Tickets at will call are typically available one hour prior to the event time. In order to receive your tickets, you must present the credit card that was used to purchase the tickets, picture ID, and the Ticketmaster order number issued to you during the sale. The will call window at the box office is usually located near the main entrance of the venue.
Some venues offer tickets at a discounted rate for students. To determine if student tickets are offered for the event you would like to attend, we recommend that you search by venue name for the venue at which the event will be taking place. The venue information will often contain information on student tickets at the venue in question. If no information is present concerning student tickets, we recommend that you contact the venue directly at the phone number or website provided to inquire about student tickets, as many venues offer this type of ticket for sale only through the venue box office.
You always get the real deal with Ticketmaster. All tickets are 100% authentic and guaranteed to get you in, including Fan-to-Fan resale tickets.
You're taking a risk with anyone else. Resale sites may have tickets with our name on them, but unless you buy them with us you could be buying counterfeits.
Unless you're buying directly from the venue box office, stick with Ticketmaster.
All Ticket Retail Outlets use a process called Random Number Distribution to ensure that all parties present have the same chance of being first in line. The use of this system discourages ticket buyers from camping outside of Ticket Retail Outlets, in order to ensure the safety of our patrons, as well as the Ticket Retail Outlets staff. Once a starting number is determined, ticket sales will be processed starting at this number, and proceeding numerically until all customers are helped, or no tickets remain for the event in question.
These messages inform you up front if tickets are gone or almost gone for a specific price or section, so you can save time and simplify your ticket search!
"Limited Availability" means there aren't many tickets left at that price or in that section, so you might want to grab them before someone else does. (Please note that if you're looking for a large number of tickets, the chances are lower you'll find them all in the same row.)
"No Tickets Currently Available" means there are zero tickets left at that price or in that section, so you can move on and focus on finding tickets that are available.
All Ticketmaster Retail Outlets accept cash as a method of payment for most events, and most Ticketmaster Retail Outlets also accept Ticketmaster's preferred method of payment, American Express, as well as Visa, MasterCard, Sears MasterCard Canada, and Ticketmaster gift cards for qualifying events. Ticket Outlets in select department stores also accept their own store charge cards for payment on ticket orders. At this time, bank debit cards are only accepted for payment if it contains a logo from one of the above credit card issuing companies, and only at locations that accept these forms of payment.
As the event date approaches, the venue may release tickets that were previously held for the artist or team. Why are tickets released?
TIP: Check back often!
Unfortunately, Ticketmaster only accepts one credit card per transaction. We are unable to split the transaction.
We apologize that you have encountered difficulties with our online service.
Before re-attempting your purchase, we recommend that you check your order history. If an order was placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase.
Promoters sometimes conduct pre-sales or special promotions. A pre-sale typically occurs online a few days or weeks before tickets go on sale to the general public. A percentage of all tickets for the event are made available during the pre-sale. Check our web site often for new pre-sales or sign up with Ticketmaster.ca to be notified of upcoming special events and exclusive promotional discounts and privileges.
Ticketmaster works with some sports teams to make it possible for customers to purchase tickets to games online from season ticket holders. For a list of tickets posted for sale by season ticket holders, as well as information on how you can purchase them, visit Ticket Exchange.
Many venues also make tickets available at their box office. To find contact information for a specific box office, search for the venue name on our website's home page by entering venue name and clicking on the "search" button. Then click on the venue information link that follows.
It is always possible for a limited number of tickets to become available after an on-sale. Sometimes the venue or promoter will release additional tickets. Also, in the course of processing orders, we may find accounts that are over the ticket limit, need payment or do not have the correct billing address. In these cases, the order may be cancelled and the seats released back into the system for sale.
We are unable to state an event is sold out until the promoters of the event give us authorization.
Discounts vary from event to event. To see if the event you are purchasing tickets for has any senior citizen discounts, please search for the event from our homepage and check the available ticket types. If a senior discount is available, there will be a ticket type listed for the discount. Simply select the number of tickets that you'd like to purchase of each type and click the "Look For Tickets" button.
Online at ticketmaster.ca
Buy tickets securely, at your convenience, day or night, 365 days a year
(Note: For a brief window, late each night, transactions are not processed, as our ticketing system undergoes maintenance.)
Get Our App
Charge-by-Phone: Find your local charge-by-phone number to order by telephone.
Located at major local retailers (grocery, department and music stores)
Business hours vary with each Retail Location
Speak to a ticket agent, view a copy of the venue seating chart, pick up your tickets
Find a local Ticketmaster Retail Outlets
Located at most venues
Hours of operation vary
Venues typically sell tickets only for their events.
Simply put - we want to ensure you have all options available when purchasing tickets.
When you search on Ticketmaster for a particular ticket or group of tickets and those tickets aren't currently available under the parameters you've selected (price level, seat location, etc.), or if the event is sold out, you may arrive at a "no tickets found" page. On that page, you are presented with a variety of options. You can search for tickets using other filters or you can choose to click on one of our clearly designated links to find available resale tickets sold by fans and other sellers on TicketsNow.
These fan-friendly links between pages on Ticketmaster and TicketsNow give consumers the option to shop for resale tickets sold by fans and other sellers, without having to worrying about the security of the transaction or the authenticity of the tickets. Through partnership with Ticketmaster, TicketsNow is able to digitally validate and reissue tickets purchased on our resale marketplace - providing guaranteed ticket authenticity, and in many cases with the ability to reissue your tickets in minutes.
It's coming. If they're in stock items like t-shirts and posters ship separately and usually arrive 2-3 weeks after purchase (CDs may take longer depending on official album release date). We'll email you the minute your stuff ships.
If you bought a digital album with your tickets you'll get an email with a download link either immediately after purchase or within a few days. (Again, it may take longer depending on official album release date.)
Delivery details are sometimes available on Ticketmaster.ca. Here's how to check:
We work to ship your merchandise asap, but unless otherwise stated at time of purchase it's not guaranteed to arrive before the event. If you should have received your stuff by now though, please contact us.
Note: Other stuff like parking, VIP Club, Fast Lane, and concession vouchers are typically delivered with the tickets. If you haven't received these items, please visit our contact us page for more contact options.
Group rates for ticket sales are generally available through the venue box office. To inquire about group sales for the event of your choice, we recommend that you visit the corresponding venue information page on Ticketmaster.ca to locate the venue contact information. Many venue information pages will include a specific contact number for the venue's group sales department.
The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction, but include, for example, allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased per event and to help prevent credit card fraud.
If you are inquiring about an event or a previously placed order for an event taking place in a country other than Canada, please visit our international site to be directed to the appropriate Ticketmaster website for assistance.
The CIN number is the 3-digit code found on the back of the card, generally located on the signature strip of most cards. If you have an American Express, this 4-digit number can be found on the front of your card, above the actual credit card number.
When an event goes on sale, tickets can be purchased online, by phone or in person. We do not reserve a specific amount of tickets for different distribution channels, so the odds of getting tickets are the same no matter how you choose to get your tickets. (Please note that phone centers and ticket outlets generally sell tickets only for a specific geographic region.)
From time to time, promoters conduct pre-sales or other promotions that are available only through one distribution channel. In such a promotion, you can purchase tickets only through that particular distribution channel.
You can always search for your event on www.ticketmaster.ca and review the "Please Note" section in the top right hand corner to confirm the status of your event. We'll also be sure to contact you by phone or email once we receive official confirmation of any event changes!
If your event has been cancelled, we'll automatically refund your entire order, including all fees (except courier, if applicable)!
When it is specified that tickets must be mailed back in order to receive a refund, it is advised, but not required, that the tickets be sent via certified mail, as Ticketmaster is not responsible for tickets that are lost, stolen or never received in our office. Orders placed with Print at Home delivery do not need to be mailed back. You can contact us and request a refund.
If you are experiencing inclement weather in your area, please check Ticketmaster.ca for the most recent up to date status of your event. You can also check your email periodically. We will send you a notification if there is a change for your event.
MasterCard SecureCode enables MasterCard cardholders to feel more secure when making Internet purchases with their bank cards by enhancing their current MasterCard account with a secret code to protect against unauthorized use of their card when shopping at participating online merchants.
How will the MasterCard SecureCode protect you?
When you correctly enter your SecureCode during a purchase at Ticketmaster, you confirm that you are the authorized cardholder and that your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without the SecureCode at Ticketmaster.
How does MasterCard SecureCode work?
Once you have registered and created your own SecureCode, you will be automatically prompted by our financial institution at checkout to provide your SecureCode each time you make a purchase with Ticketmaster. Our financial institution quickly confirms your SecureCode and then the purchase is completed. A customer's SecureCode will never be shared with Ticketmaster. The process is very similar to entering a PIN number into an ATM.
Why should you register for a MasterCard SecureCode?
Not only will it provide added security, but you'll also have Zero Liability, which is the peace of mind knowing that you won't be responsible for unauthorized purchases.
For more information, please visit mastercard.com.
Visit your applicable Concert Cash redemption site and follow the steps below:
For Concert Tickets
- Select your preferred venue, event and ticket locations
- Cart your preferred tickets
- Enter your code in the 'Voucher Code' field in the billing page
For Artist Merchandise
- Select your preferred artist and start shopping
- Cart your preferred items
- Enter your code in the 'Promotional Code' Box (this will apply toward your merchandise balance)
You can always visit the FAQ section of your applicable Concert Cash redemption site for complete details.
Thanks for being a fan!
Most venues do not allow cameras or recording devices inside. To determine if cameras are allowed at the specific venue that you will be attending, please search for that venue from our home page. On the next page, select the venue where you will attend the event. Once on the venue page, you may view the venue information, including general rules to determine if a camera will be permitted at that venue.
Ticketmaster is a ticketing agency that provides services for promoters, sponsors, and venues to sell tickets. Unfortunately, we do not own the tickets we sell, consequently, making the tickets unavailable for us to donate. We recommend that you contact local venues or promoters for this type of request.
If we're asking you to unlock a password-protected offer again, it's simply because you're not signed in to your My Account and we don't recognize you.
It's peace of mind offered by Allianz Global Assistance® Event Ticket Protector(sm). If car trouble, a traffic accident, jury duty, medical issue or other covered reasons keeps you from your event, you get 100% of the ticket price back including fees, taxes, and delivery charges - up to a maximum coverage amount. Learn more
Note: Event Ticket Insurance isn't available for Fan-to-Fan resale tickets.
Insurance coverage is exclusively underwritten by Allianz Global Risks US Insurance Company (Canadian Branch), which is owned by Allianz Group. Allianz Group has an ownership interest in Allianz Global Assistance, Allianz's administrator for claims and assistance services under this Policy.
If you have additional questions about Event Ticket Protector Insurance or wish to cancel please contact Allianz Global Assistance at 866-520-8837 or by email at eventservice@allianz-assistance.
When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine coverage details. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven’t filed a claim or attended your event.
Please use only one browser window at a time (on the same computer) to hold tickets. If you open a new browser and order a different set of tickets, the tickets held in the previous browser will be released for sale to other customers. This helps us to prevent attempts to use automated programs to block other customers from getting tickets.
Some promotional offers are valid only at Ticket Retail Outlets, whereas others are valid only through Charge-by-Phone lines, Ticketmaster.ca, or the venue box office. Please refer to the terms of your promotional offer to determine if it will be valid for redemption at a Ticket Retail Outlet.
Recently, Live Nation and Ticketmaster Entertainment have merged to become Live Nation Entertainment. Live Nation Entertainment's mission will be to improve the live entertainment experience and to drive major innovations in ticketing technology, marketing and service. Through this merger, the parties believe that the combined company will have the tools to develop new products, expand access, improve transparency and deliver artists and fans more choices. This will drive greater attendance at live events and bring more value to all major constituents in the industry.
We believe that the merger creates a diversified company with a great selling platform for artists and a stronger financial profile. The new company will provide a more direct relationship between fans and artists. More importantly, fans will benefit through more ticketing and seating options, reduced pressure on ticket prices and more direct access to their favorite artist.
We very much appreciate the opportunity to respond to your email, and we hope this information sufficiently addresses your concern. We value your patronage and hope you will look to our service in the future for your live entertainment needs.
When you're ready to return to your cart to buy tickets, click the "My Cart" button on Ticketmaster.ca (top, right), then click the "Get Tickets" button on the event.
Audience Rewards is a points program that rewards you for your loyalty to Broadway and the performing arts. As a member, you can earn points for your eligible purchases and redeem them for tickets, merchandise, experiences, and other items listed in the online Audience Rewards Award Catalog.
When you purchase tickets to shows that are eligible for Audience Rewards, you will be prompted to enter your Audience Rewards number after your order has been processed. If you are not already an Audience Rewards member, you will also have the option of signing up or you can choose to receive additional information.
Missing Points? If you forgot to add your Audience Rewards number or are missing points please log into your Audience Rewards account to request credit for those missing points.
Learn More about Audience Rewards
Start by searching for your event on Ticketmaster - enter the artist, team, or venue name at the top, right of our site:
Click See Tickets on the event for your date and location. If there's an interactive seat map click a section and hover over seats to see prices, otherwise use the Price & Section dropdown.
Note: Fan-to-fan resale ticket prices are set by the fans selling them.
Can't see ticket prices? You may be early to the party - prices don't appear until the presale or onsale.
Audience Rewards allows you to earn points for your eligible ticket purchases. Audience Rewards is not affiliated with American Express, it is created and managed by Nederlander Alliances, a division of The Nederlander Organization, theatre owners, producers and presenters of Broadway shows and concerts.
American Express Membership Rewards® allows you to use Membership Rewards points toward ticket purchases.
Learn More about Audience Rewards.
Learn More about American Express Membership Rewards®
If you need to file a claim, please call this number 1-866-520-8837 toll-free from Canada and the United States to request a claim form.
Often, the venue or promoters prefer to wait until all terms regarding the event are finalized to protect the consumer from being misinformed. We don't release any information until we receive authorization from the promoter or venue. Sometimes, this can happen after the media has already begun publicizing the event.
Great Fun and Ticketmaster are not the same company. Great Fun is owned by Affinion Group, an online marketing company that is based in Stamford, CT. Affinion Group owns and operates a broad range of membership programs like Great Fun, which are offered to consumers through partner companies such as Ticketmaster.
Complete Savings is a leading online savings program that allows its members to save up to 50% on dining, entertainment, movie tickets, and much more. Complete Savings and Ticketmaster are not the same company. Complete Savings is owned by Webloyalty, a leading online marketing company that is based in Norwalk, CT. Webloyalty owns and operates a broad range of membership programs like Complete Savings, which are offered to consumers through partner companies such as Ticketmaster.
Complete Savings has a varied selection of travel, dining and entertainment discounts, such as:
Please visit www.completesavings.com for more information regarding available member benefits.
Contact information for Complete Savings can be found at Complete Savings Customer Care or by calling 1-800-826-1885 or emailing firstname.lastname@example.org.
You can access your Great Fun membership in two ways: Either through the emails that have or will be sent to you or by logging into www.greatfunsite.com.
When you first join the program, you create a username and password; these login credentials can be changed at any time. In the event that you forget your username or password, you can go to www.greatfunsite.com and click the "Forgot Your Username?" or "Forgot Your Password?" link.
Upon joining Great Fun, you should have been offered an incentive in exchange for trying the program. You can claim your cash back incentive by following detailed redemption instructions that will be provided to you either via email or in a packet mailed to you.
Check back often! We may get many new postings daily. If you're seeking sports tickets, many teams allow season ticket holders to resell their tickets on team-branded sites hosted by Ticketmaster. For a list of those teams visit Ticket Exchange.
Shoppers Advantage is a shop-at-home service offering the buying power of hundreds of thousands of members. It provides benefits on a wide selection of popular name-brand products.
Best of Broadway
Click here to find tickets!
Sign up for TicketAlert and we'll tell you about their upcoming shows before tickets go on sale!
*Once made available to Ticketmaster, onsale dates and times, including pre-sales, general public onsales and post sales, are listed on the right side of the page under the 'Event Details' heading. You may view this information by selecting the "Find Tickets" link on the date of the event you wish to purchase.
eTickets allows you the flexibility to choose your electronic delivery method when you’re ready. With eTickets, Mobile Entry is always available. Print At Home or Credit Card Entry are the other two delivery methods that may be available. Each event is different, so log onto your account at any time to see your available delivery options.
Mobile Entry: Use your mobile device and our app to scan your ticket.
Print at Home: Print tickets from the comfort of your own home (Can't be printed from a mobile device)
Credit Card Entry: Swipe the card used for purchase at the venue for entry.
The following Random Lineup Draw Procedure will be in effect at all Canadian Ticketmaster Ticket Outlets, except those in the Ottawa-Gatineau area. Charge-By-Phone and Internet orders are not subject to this procedure as it applies only to in-person ticket sales.
Random Lineup Draw (RLD) procedures will take place for any event on sale that creates a lineup of two (2) or more customers one (1) hour prior to the designated time of sale.
TO PURCHASE TICKETS AT A TICKETMASTER TICKET OUTLET, PLEASE READ THE FOLLOWING PROCEDURE:
Special procedures may be implemented for particular events depending on anticipated sales volumes. These procedures will be specified at the time of event announcement where applicable.
In early 2010, Live Nation and Ticketmaster joined forces to connect you to a world of exciting events and offers with more choice, better service, and greater transparency. Your credit card statement says Ticketmaster because LiveNation.com is using the Ticketmaster checkout system - your Live Nation tickets are good to go!
Once a bid has been submitted you may not cancel it. According to the Ticketmaster Auction Terms, once your bid has been submitted, you are required to make payment if it is a valid winning bid at the end of the auction.
The "Original Price" includes either the original Ticketmaster or box office ticket price that was paid when the ticket was first purchased, but does not include building facility charges (if any), convenience charges, processing fees, delivery fees or other amounts which also may have been paid by the original purchaser.
The "Current Price" includes the Original Price plus any amounts that have been added by the reseller or any resellers who may have held the ticket before him/her. Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the web site before you complete your purchase.
Sign into your My Account and click on the View Current Auction Bids link. All of your bids for any Ticketmaster auctions that have not closed will be displayed with a link that allows you to view your bid status for each auction. If any of the auctions you had bid on have closed, you will not see them on your Current Bids page.
All postings count as a single transaction; therefore only the entire posting may be purchased during a sale.
When you click the "Remember for Later" button, we save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). That's because tickets have a limited quantity and shelf life - if someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!
We remember your ticket selections and other stuff in your cart so you won't have to start from scratch when you come back.
Ticket prices are determined by artists, teams, venues, and/or promoters who may occasionally decide to tweak prices during the course of an onsale depending on demand or other factors. Ticketmaster does not control ticket pricing because we don't "own" the tickets we sell - we're simply selling them for the artists, teams, venues, and promoters.
If you don't see the "Remember for Later" button on an event, it's likely because it's a high-demand event that has just gone on sale. Tickets for those events go fast, often in the first few minutes, leaving nothing left to remember for later! It's best to buy tickets for those events ASAP instead.
Just click the "My Cart" button on Ticketmaster.ca (top, right).
Ticketmaster and Shoppers Advantage are not the same company. Affinion Group, an online marketing company, owns Shoppers Advantage. Ticketmaster is a marketing partner of Shoppers Advantage.
You can access your Shoppers Advantage membership in a couple of ways: Either through the emails sent to you or by logging into the Shoppers Advantage website at www.shoppersadvantage.com. When you first join the program, you create a username and password; these login credentials can be changed at any time. In the event that you can't recall your password, please visit www.shoppersadvantage.com and click the "Forgot Your Password?" link.
Your Shoppers Advantage membership is easy to cancel. Simply visit the website at www.shoppersadvantage.com. Simply call Shoppers Advantage at 1-800-562-8888, Monday-Friday 8 a.m. to 11 p.m. (Eastern time); Saturday 9 a.m. to 8 p.m. (Eastern time).
A Shoppers Advantage membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if interested in hearing about the Shoppers Advantage offer. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Shoppers Advantage program.
If you purchased your tickets on Ticketmaster.ca or provided us your e-mail address when purchasing tickets via the phone, then we'll send you a Fan Review Invitation within 24hrs after the show - just follow the "Review Event Now!" link, fill out the review and submit...it's as easy as 1,2,3.
If you didn't receive your Fan Review invitation it's no problem. Just visit the artist's page* on Ticketmaster.ca. Select the "write a review" link and off you go.
If your review passes our moderation/guidelines you should expect to see it posted within 72hrs on the artist's page.
To find the artist's page on Ticketmaster.com search for the artist by name, then click on the artist's name which will be hyperlinked. Once you're on the artist's page, scroll to the bottom to see all the posted reviews.
Learn More about ratings and reviews.
A Great Fun membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if you would be interested in hearing about the Great Fun offer for everyday savings. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Great Fun online savings program.
All bidders are notified by email immediately after the auction closes if their bid won or lost. Winning bidders will receive an email indicating that you won in the auction, subject to verification and payment authorization. Then, if your payment is processed successfully and your bid is determined to be valid, you will receive a final email with your payment authorization and seat locations. If you won and we are having problems processing your payment or there is a question regarding the validity of your bid, we will email you with details on how to resolve the discrepancies.
Note: Both winning and losing bidders receive post auction notification. Consequently, in the absence of an won/lost e-mail notification, do not make assumptions. Please contact us for clarification.
While you can't edit items inside My Cart, you're not stuck with those items either. Here's what you can do:
If you want different tickets, click the "Find Different Tickets" link on the left and search again. The original tickets will remain in your cart, which, by the way, is also a great way to compare prices! (To remove the original tickets, click the "Remove This Event" link to the left of the event.)
If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts, etc.), click "Get Tickets" and make your changes before purchase.
We save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
We can't hold tickets because of their limited quantity and shelf life. If someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!
Just click the "Remember for Later" button at the bottom of the review or delivery page.
Note: We'll save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
Driving directions to most venues may be found by clicking on the venue link on the event page for the event in question. In the case that driving directions are not available here, or do not address the area from which you will be traveling, we recommend that you visit your preferred map site.
Yes, just click the "Remove This Event" link to the left of the event. If you have second thoughts, click "Keep It".
If a delivery method (e.g. standard mail or UPS) has disappeared from your cart it's most likely because it's too close to the event, and there isn't enough time to get the tickets to you that way.
Ticket options and other offers (e.g., parking, t-shirts, etc.) are determined by artists, teams, venues, and/or promoters. Ticketmaster does not control ticket options and other offers because we don't "own" the tickets and other inventory we sell - we're simply selling them for the artists, teams, venues, and promoters.
Often, things like discount ticket options are limited-time offers and it could be that time ran out while the tickets were in your cart. If another item such as parking t'shirts is unavailable, they may have simply run out of space/stock.
Like shopping carts on other sites, My Cart is how you keep track of the stuff you want (tickets, parking, t-shirts, etc.) while you continue browsing or leave the site to think about it.
Unlike shopping carts on other sites, My Cart can't hold actual tickets, which means they can still be bought by other fans. We'll remember your ticket selections and other stuff in your cart so you won't have to start from scratch when you come back.
Your card will not be charged when you submit a bid. Your card will be charged only if you have a valid winning bid at the close of the auction. The price you pay per ticket will be the actual amount you bid per ticket, unless the auction is a Uniform Payment Auction*. If you're bidding on a Uniform Payment Auction, your per ticket price will be equal to the lowest winning bid in your ticket group at the close of the auction. All winning bidders for every auction will pay a delivery fee (if applicable) and a processing fee. There are no fees for participating in an auction you don't win.
*A Uniform Payment Auction will be clearly labeled. If you do not see the words "This is a Uniform Payment Auction" on the auction page, then the auction is not a Uniform Payment Auction.
We will send you an e-mail to inform you if your bid no longer has a "winning" status. However, there can be unpredictable delays in e-mail transmission. We suggest that you regularly visit your My Account and click on the Current Auction Bids link to monitor your bid status, especially in the last 15 minutes prior to your auction ending.
If an event has disappeared from your cart it's most likely because the event date has passed.
Also, if you don't have a My Account you may lose events in your cart when we periodically purge anonymous data cached on our system in order to maintain peak efficiency. Keep the events in your cart safe - get a My Account now!
Great Fun is an online savings program that allows its members to save on dining, entertainment, movie tickets, and more.
A Great Fun membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if you would be interested in hearing about the Great Fun offer for everyday savings. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Great Fun online savings program.
Rules vary from venue to venue and from event to event, so your best bet is to search by event at the top of any page on Ticketmaster.ca, click the Event Info link or review the Please Note section under the event description.
Payment plans are not available for all events. If an event offers a payment plan it will be noted as an option when selecting your ticket type. Payment plan schedule and details will also be available on the event page.
All subsequent payments will be automatically charged to the credit card used for the initial purchase on the 5th of every month after initial charge. If your card is declined we will attempt again 4 days later. If your credit card has been lost, stolen or updated by your credit card company, Contact Fan Support.
Upon joining Complete Savings, you were likely offered an incentive in exchange for trying the program. You can claim your cash back incentive by visiting www.completesavings.com and follow the instructions under the cash back incentive reference on the homepage.
A Complete Savings membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to save money with Complete Savings. After accepting the Terms & Conditions by undertaking several affirmative steps, including entering your email address, you were enrolled in the Complete Savings online savings program.
You can access your Complete Savings membership in two ways: Either through the emails that have or will be sent to you or by logging into www.completesavings.com.
When you first join the program, you are given a password, which you can change at any time. In the event that you forget your password, you can go to www.completesavings.com and click the "Forgot Password?" link.
Canceling your Complete Savings membership is easy. Just visit the Complete Savings website at www.completesavings.com and log in. You can also call Complete Savings at 1-800-826-1885, Monday-Friday 8 a.m. to 11 p.m. (Eastern time) or email email@example.com
VIP package restrictions, policies and delivery information will vary from artist to artist. These details are sent with your purchase confirmation email. Please review this email carefully for the specifics of your package.
You can also find these details through artist or event page in the event you don't have your purchase confirmation email. To find them just type the artist's name on the search box at the top of any of our pages. Once you find the artist's page or the specific concert you will attend look for the VIP package offer link to get full details. See example below.
VIP package delivery and policies will be located at the bottom of the details page. Review the information carefully as we may use one of our partners to fulfill your package. We'll include their contact information just in case you have additional questions.
If you weren't able to find the answer you were looking for and there is no contact information available Contact Us for help.
Should you need accessible seating, you may submit a request by clicking on the "Request Accessible Seating" icon. A Ticketmaster representative will try to contact you within one hour to assist you with your request. Please note that accessible seating may not be available for all VIP packages, depending upon section locations of available packages.
To buy tickets in person, click here to find a Ticketmaster Outlets Location near you.
All Ticket Outlets Locations are walk-in services only. You may call your local Charge-by-Phone number or visit the event page here on Ticketmaster.ca for answers to any ticketing questions, including pricing, onsale dates and times, and venue information.
When high demand events are placed on sale to the public, the following rules are typically implemented to help manage the large number of customers who may arrive at a Retail Outlets to purchase tickets. (Hint: Though events could go on sale at any time, many events are placed on sale on Friday or Saturday at 10am or Noon):
You should plan to arrive at Retail Outlets no more than one hour in advance of the event onsale time.
Overnight camping is not allowed.
A Random Number Distribution (RND) procedure will be used to determine line order at Retail Outlets if two or more customers are present to purchase tickets at the time the event goes on sale.
All Retail Outlet sales are subject to geographic restrictions.
Please contact Ticketmaster at 855-985-4357 for specific information regarding the availability of events at your desired Retail Outlet.
NOTE: Retail Outlets sell tickets in person. You must be physically present at the Retail Outlets to purchase your tickets. They do not sell tickets over the phone. Do not call the retail outlets to purchase tickets!
Ticketmaster auctions allow our venues, promoters, and artists to sell tickets and ticket packages directly to fans on Ticketmaster.com at a fair market price. There are no provisions for consumers to directly or indirectly sell their tickets via Ticketmaster auctions.
When you bid on tickets, you will be deciding for yourself how much you would like to pay to attend the event. If you have a valid winning bid at the close of the auction and your credit card is authorized for full payment by your bank, you will receive tickets to the event. There are no charges for entering an auction that you do not win. You will have access to Ticketmaster customer service just as you do for tickets sold through a standard ticket sale.
Use the price slider or the price dropdown (depending on the event) to highlight seats in a specific price range (they’ll be dark blue).
Enter your offer code in the box:
If you have multiple codes enter each separately.
Don’t have an offer code? Learn how to get ’em through the link below.
They show you what’s available at a glance:
They show you what’s available at a glance:
It varies by event. Click the wheelchair icon above the map for more info.
We want interactive seat maps for all events too, but we’re not quite there yet. Thanks for your patience.
High-demand events are the exception. When popular events first go on sale tons of fans try to buy tickets at the same time. The interactive seat map is off because we can find seats for you faster to boost your chances of getting in.
Yep, click Find Seats for Me above the map.
It means you can’t leave a seat at the end of a row or between two occupied seats. This ensures more fans who go together can sit together.
Easy – click the Facebook icon directly above the map. You can choose to see where everyone is sitting or just your friends.
Tag your seat on the order confirmation page right after checkout. You can also tag your seat on the interactive seat map – find your seat on the map, hover over it, and click “Tag yourself”.
Yes, when you tag your seat you can choose to share it with:
If you want to change who can see your seat tag, just remove it and redo it.
Hover over your seat on the interactive seat map and click "Remove tag". If you bought the seat you’ll see “Tag someone else” instead. Click that to see all the seats you bought, then select the seat you tagged yourself in to remove your name.
You can tag people only in seats that you've bought. First make sure you’re signed in to Ticketmaster, then find the seat on the map, hover over it, and click “Tag yourself or someone else”.
Tickets can change hands after purchase (e.g., they get transferred or resold) so we don’t limit the number of people who can tag a seat.
Yes, if you bought the ticket but someone else tagged your seat by mistake, you can remove their seat tag when you tag the seat yourself (make sure you’re signed in to Ticketmaster).
Our interactive seat map requires the most up to date version of Flash. Get Flash Player. Also, make sure you aren’t running any Flash blocking software or browser plug-ins.
If you're using Google Chrome please make sure the Click to Play setting is disabled.
Alternatively, you can add an exception just for ticketmaster and livenation by choosing Manage Exceptions under Plugins:
And then add the below:
It's the fast, simple, and safe way to pay for tickets using only your Amex login. Click the Amex Express Checkout button under the usual options on the Payment page to take a shortcut to the finish line: simply enter your existing Amex login, confirm your order, and get on with your day.
Congrats on the Concert Cash! Unless otherwise stated in the offer, we'll email your code to the address provided during your qualifying online purchase within three business days. If it's been more than three days (remember weekends don't count), please contact us.
Good question - it depends on the venue. Check our site for info:
If that doesn't answer your question, please contact us.
Don't just go, go big! First check the ticket type or special offers dropdown on your event (dropdown name varies by event) to see if VIP packages are available. Click the question mark for details, then choose the package with the perks you want. Have fun!
P.S. You can buy VIP packages only on your computer for now, but very soon you'll be able to buy them on your mobile device too.
No, accessible seating is reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled, or even face legal action.
It's how you skip looong lines at your event. Add Fast Lane to your ticket purchase during checkout, look for the Fast Lane entry at the venue, and show your ticket and Fast Lane voucher to get the party started early.
Already bought your ticket? No sweat, you can still get a Fast Lane voucher up until the day before your event. Simply search for Fast Lane on our site, then select by event date in the search results.
Note: If you're going with a group, each person needs their own Fast Lane voucher.
Don’t enter any information or interact with the website or email. Never click links, open attachments, or reply to emails from suspicious or unknown senders.
Already entered information or clicked on links? Call us as soon as possible at 1-855-985-HELP (4357).
Forward the email as an attachment to firstname.lastname@example.org.
Together we can fight fraud.
Ticketmaster.ca accepts several methods of payment to accommodate your needs.
If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover, Diner's Club, and Ticketmaster gift cards for qualifying events.
If you're buying Fan-to-Fan resale tickets you can pay with American Express, Visa, MasterCard, Discover, or a debit card with a major credit card logo.
If the event for which you are buying tickets is located in Canada, Ticketmaster.ca accepts American Express, Visa, MasterCard, Sears MasterCard Canada, and Ticketmaster gift cards for qualifying events.
We’ll contact you with the new date and time asap.
Can’t make it? The decision to issue refunds for rescheduled events is up to the artist, team, venue, or promoter, but maybe we can help - contact us.
You might be able to get a self-service refund. Go to My Account on your computer (it won’t work on the app) and look for a Refund button on your order. No button? Contact us.
Unfortunately, refunds are not available for Fan-to-Fan Resale tickets for rescheduled events. The good news is you can sell your tickets straight from My Account.
Powered by inbenta