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Ticket Delivery

We hate delays as much as you do. While our goal is to have your tickets in your mailbox within two weeks of purchase, a surprise holdup can slow things down. Some events may have a delivery delay in place, as such your tickets will not be shipped or available to print prior to that date. You can always check your event page on Ticketmaster.com to confirm if your event is currently on a delivery delay.

If it's five days before the event and you're still waiting for your tickets, contact us and we'll make sure you can pick them up at the venue's will call window (no extra charge).*

*If your tickets arrive in the mail in the meantime, tear them up! Once we make other delivery arrangements, we cancel the original barcodes.

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It’s free and easy – go to My Account and click the Transfer button on your order. Then follow the simple steps.

Get our app to send tickets from your phone: iTunes App Store | Google Play

We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).

Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.

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Online Orders: No email? No problem! Once your tickets are ready, log into your My Account to print*. Your ticket release date will be listed in your "My Account" and during purchase!

  1. Click "My Account" at the top of Ticketmaster.ca
  2. Click "Print My Tickets" under "My Account" on the right

Phone Orders: If you don't have the email with your tickets attached as a PDF file - or you do but the attachment isn't there - we're here to help! Visit our Contact Us page for all available methods of contact!

*Tickets must be printed from a desktop or laptop. You will not be able to print tickets from our mobile app.

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Your convenient delivery options vary by event. You'll see some or all of these during checkout:

eTickets: Choose from 3 electronic delivery methods*

  • Print-at-Home (not available from our mobile app): Electronic delivery, maximum flexibility. Tickets are delivered to you before the event, visit My Account or the event to locate your ticket release date!
  • Credit Card Entry (Paperless): The credit card used for purchase is your ticket in.
  • Mobile Entry: Use our mobile app or the browser on your mobile device to display your ticket. Download our app (app available in the US and Canada only)

Standard Mail: Mail orders are prioritized based on performance date. If your event occurs within 2 months, your tickets will be processed right away, and should be received in the mail within 2-3 weeks of ordering. If your event is more than 2 months away, your tickets will be printed and sent within one month of your performance date. Tickets are delivered in a plain white envelope.

Will Call: Pick up your tickets at the box office before the event with your photo ID and credit card.

Courier: Get your tickets via UPS or Xpresspost, based on your shipping address and event location.

Note: Stay on top of delivery updates or delays - look up your event and click Event Info.

*Not all electronic delivery methods will be available for every event. Available methods will be displayed at the time of purchase and in your account.

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The will call window should be easy to find - it's usually near the venue's main entrance - and will call tickets are typically available an hour before the event.

Please don't leave home without these three things - you'll need them to claim your tickets!

  • You photo ID
  • You Ticketmaster order number
  • The credit card you used to buy the tickets
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Contact Customer Service for help.

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At this time, we ship tickets only to the billing address on file for the credit card used to buy them. If that's not convenient, you can print your tickets at home with Print at Home or pick them up at the venue's will call window.

If you've already bought your tickets and want to change the shipping option, please Contact Us.

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If you chose Print-At-Home as your delivery method, Sign in to your Ticketmaster account with the same email used for purchase (please note you can’t print tickets from our app or mobile site). Click your order and look for the View & Print Tickets button.

No button or can’t print? Please Contact Fan Support.

If your event is happening in the next 48 hours please call Fan Support at 1-855-985-HELP (4357).

If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.

Fan Support hours
Mon-Fri: 9am-9pm
Sat: 9am-8pm
Sun: 9am-6pm

All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

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In general, the box office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets from Ticketmaster or if the photo on the ID does not appear to be the photo of the person retrieving the tickets.

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If you have not received your order via UPS, you may track your ticket shipment, once tickets are printed and shipped, by visiting UPS.COM.

Please enter your entire Ticketmaster confirmation number for your ticket order in the Reference Number field to track your order. (ex: 1-23456/VAN). If you are unable to track your ticket order via UPS.com or your tickets have not been printed yet, please contact Fan Support email, and we will address this issue making alternate arrangements for you to receive your tickets, if necessary.

If your event is taking place in the next 24 hours, we recommend that you contact customer support via telephone at 1-855-985-HELP (4357), to ensure that your inquiry is addressed as quickly as possible.

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Xpresspost for Events Occurring in Canada (Canadian PO BOXES, RURAL ROUTES, GENERAL DELIVERY ADDRESSES)
Xpresspost allows you to receive tickets to Canadian events if you have a Canadian billing address. Xpresspost can only be used for events that occur in Canada. Xpresspost packages are sent only to your verified billing address in Canada and cannot be sent to the United States or to any other country. Couriered orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a courier item is awaiting pickup from their local post office. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service.

UPS for Events Occurring in Canada (Canadian and American RESIDENTIAL & BUSINESS STREET ADDRESSES)
UPS allows you to receive tickets to Canadian events if you have a Canadian or United States RESIDENTIAL or BUSINESS billing address. UPS can only be used for events that occur in Canada and the United States, and cannot be used to send you tickets if you do not have a United States or Canadian billing address. UPS packages are sent only to your verified billing address in the United States and Canada and cannot be sent to PO BOX or other types of RURAL addresses in Canada and the USA. At present UPS service is not available for other countries. UPS orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a UPS item is awaiting pickup from their local UPS depot. We cannot deliver tickets to P.O. Boxes or Rural Route addresses via UPS. If you have a PO Box or Rural Route address, please select another delivery option. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service.

IMPORTANT: All shipments within UPS's direct service area are delivered to the recipient's physical address, but not necessarily to the recipient personally. In accordance with recipient's instructions, intra-Canada commercial packages can be left at designated locations without obtaining a signature. Intra-Canada residential packages may be released without obtaining a signature. The foregoing is true even if such packages are subject to a Signature Required Waiver and Agreement and/or have a "Signature Required" sticker affixed thereto.

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This answer applies to Print at Home placed via telephone only!

If you would like to change the e-mail address to which your Print at Home tickets will be sent, simply Email Us, and enter the requested information, including the e-mail address to which you would like the Print at Home tickets to be sent. A Customer Service Representative will update the address and arrange to resend your Print at Home tickets, in most cases within two hours, and will reply to your request to verify this information for you.

If you are unable to receive or print your tickets via Print at Home any reason, you may also request an alternate delivery method in the same manner. Simply include the desired delivery method, keeping in mind that Canadian Mail delivery is only available until 14 days prior to the event date. A list of the available delivery options may be found here.

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Events in the United States
If the event is in the United States and you select standard mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified billing address within the U.S. or Canada. If your billing address is outside of the United States and Canada, then please see the Will Call pickup information. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 48 hours of the event, please contact Fan Support.

Events in Canada
If the event is in Canada and you select standard mail as your delivery method, then Canada Post will be used. Tickets sent via Canada Post can be sent only to the verified billing address. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in a country outside of Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 3 business days of the event, please contact Fan Support.

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Delivery times differ for each event that offers upsells. For accurate information on when you should receive your package please check the event page. If the date has passed that you should have received the package then please contact Fan Support.
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Alter your security settings. The following instructions are for Outlook Express.

  • In Outlook Express, choose "Tools" then select "Options" and click on the "Security tab."
  • In the "Options" window, look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus," uncheck this option and click "Apply."

*Wording and placement may vary depending on your operating system.

  • Go back to your email and you will now be able to open the attachment.
  • If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.
  • Still unable to print? Contact us for help.
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You need two things: i0S 6 and the latest version of our app. Then just sign in to your account, go to Orders, and tap your event. You’ll see the Passbook option on eligible events.

Note: Not all tickets can be added to Passbook (e.g. Credit Card Entry). 

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Yes, if your friend hasn't accepted the tickets yet:

  1. Go to View All Orders in My Account.
  2. Click the order number.
  3. Click "Cancel Transfer" at top left.

You can’t cancel a transfer after the tickets have been accepted, but your friend can simply transfer the tickets back to you.

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It varies by event. To check go to View All Orders in My Account and click the order number. You'll see a list of the things you can transfer (you can’t transfer merch or event ticket insurance for any events).

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Could be one of these reasons:

  • The venue doesn't offer Ticket Transfer yet (we're working on that)
  • The artist or venue turned Ticket Transfer off for that event/section
  • The event was canceled (ticket buyers get automatic refunds)
  • The event already took place
  • The tickets were bought over the phone (you can transfer online orders only)
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Ask your friend to cancel the original transfer and transfer the tickets again.

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Yup, once you accept the tickets they’re all yours. Can't use 'em? Transfer them back to the person who sent them or anyone you want.

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It's easy. When someone transfers tickets to you, you'll get an email with an Accept Tickets button. Remember you can't transfer tickets to yourself. The recipient's email address must be different than the sender's email address.

Just click that button in the email on your laptop or desktop (tickets can't be accepted on phones or tablets) and sign in to your Ticketmaster account or create a new one.

Important: The address the email is sent to must match the address attached to your account to claim your tickets.

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Good question! It depends on how soon the event is, what delivery methods are available for that event, etc. To ask about your options, please Contact Fan Support.

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All Print at Home tickets bought by phone are sent to the email used for purchase. Just open the attachment to print.

No email or can’t print? Please Contact Fan Support.

If your event is happening in the next 48 hours please call Fan Support at 1-855-985-HELP (4357).

If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.

Fan Support hours
Mon-Fri: 9am-9pm
Sat: 9am-8pm
Sun: 9am-6pm

All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation.

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With Mobile Entry (Go Mobile) you can use our mobile app or the browser on your mobile device to access your order and have your tickets scanned. The ticket taker will scan it as if it was a physical ticket and you’re in.

Mobile Entry is not available for all events.

Download the free app! - Available in the US and Canada

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If your event has mobile entry (Go Mobile) available, just fire up our app (get it free here - Available in the US and Canada). Use the browser on your mobile device if you're outside the US or Canada to use your mobile entry tickets or if you don't want to install our app.

To Start
On our Android app tap the menu icon on the top left of you screen and then My Tickets. Example
On our iOS app tap the tickets icon at the bottom of your screen. Example
On a mobile browser tap the menu icon on the top left of your screen and then My Account. Example

Sign in if you haven't already and then tap on your order.

Tap the first ticket (not the checkbox) and show the QR code to get it scanned. Swipe to show additional tickets.
 

Note: If mobile entry isn't available for your event, you'll see a "This is not your ticket" message and your method of delivery (e.g. Print-at-Home).

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