Due to agreements with our clients, the venues and promoters on whose behalf we sell tickets, Ticketmaster is not authorized to issue refunds for ticket purchases, except in the case of postponed or cancelled events. If your event is postponed or cancelled, refunds must be processed at the point of purchase. Once you have confirmed that your event has been cancelled or postponed, and that you are unable to or do not wish to attend the rescheduled date, please return to the Ticket Retail Outlet where your ticket purchase was made.
If the Ticket Retail Outlet where you made your purchase is no longer open, or no longer a Ticketmaster Retail Outlet, please follow the instructions below to receive a refund for your ticket purchase.
Email a copy of your tickets along with your name, address, and phone number to firstname.lastname@example.org.
You may also mail your tickets to us for a refund. Make a photocopy of the tickets for your records and send the original tickets along with a note including your name, phone number, and address, to the following address.
1000 Corporate Landing
Charleston, WV 25311
If tickets were purchased via Ticketmaster.ca or a Ticketmaster Charge-by-Phone line, please follow the instructions on the event-specific cancellation or postponement answer to receive a refund.
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