Please check your Spam folder. If you used your work email, it’s possible your employer has marked this as SPAM. We recommend you use a personal email address or ask your employer to add Ticketmaster to their employers email server white list.
Your authorization code will be sent from "firstname.lastname@example.org". To ensure proper delivery, please add "email@example.com" to your Contacts. If you do not receive within a few minutes, please check your SPAM Folders/Filters.
Yes, the code will expire in 24 hours. If you are able to request a second code by clicking on "View & Print Tickets" again the previous will expire and the second will be active for 24hrs.
When you print your Verified tickets or change your e-mail address on a device we don’t recognize, this security feature will be triggered.
No, it should only happen the first time you attempt the trigger actions on a given device. It may happen more frequently if you use different browsers, clear cookies, or update software on your device.
No, this is a security feature to make sure your tickets are only ever accessed by you.
Protecting your Verified tickets is our top priority, which is why we added two-factor authentication to your Ticketmaster account. Anytime you print your Verified tickets, post them for resale, transfer them to a friend, or change your email address, we will send you a code to authenticate that you made the change
Two-factor authentication starts when you attempt to print your tickets, post them for resale or transfer them, change an existing resale payout method, or change your email address. Start as you normally would; if we don’t recognize your device, we will ask you to type in a code.
Complete the authentication: Click the link or enter the code in your browser, then carry on managing your tickets or account
It is presented on the Ticketmaster website for printing and changing your e-mail.
The device and browser used when you clicked the View & Print button must be the same you use to validate your code. If you are using a different device and/or browser to validate the code, it will not work. Your code is valid for 24 hours, after which time, you will receive a new code when clicking the “View/Print” button in your My Account. A new code cannot be requested until the 1st code expires.
Yes, we need to verify that they are the owner of the Ticketmaster Account.
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