By adding tickets to your mobile wallet, you’ll be able to access them regardless of cell service or internet connection. Also, when you add a SafeTix ticket to your mobile wallet on a phone equipped with near-field communications (NFC), you'll receive an NFC pass, meaning you can simply tap and go at the venue.
How do I add my ticket to Google Wallet?
- In your Ticketmaster account, tap on My Events to locate your order.
- Tap your order to view tickets.
- Tap the Save to Google Wallet button.
If you don’t have the Google Wallet app installed, this button will open a web page where you can finish up the process.
Visit our FAQ to troubleshoot the issue if you’re receiving an error while adding your tickets.
How do I access my tickets in Google Wallet?
- Open the Google Wallet app.
- Tap Set up contactless (top).
- Swipe up from the bottom of the screen.
- Tap your event to view your ticket.
If your ticket is grayed out or is listed as invalid in your digital wallet, it’s been transferred, sold or canceled and can no longer be used for entry. You can confirm the status of your order in the My Tickets section or My Events in the app. If you didn’t sell or transfer your tickets but your ticket says it’s invalid, please contact Fan Support.
How do I gain entry using my Google Wallet ticket?
- Locate your ticket in the Google Wallet app.
- When you see a hold to reader message, you can present your phone to the contactless entry point.
- Depending on which brand and model of Android phone you are using, the NFC antenna may be located in different positions. If you’re unsure, you may need to try the top, middle or bottom of your device.
My contactless isn’t working. How do I access my tickets?
- View your ticket in Google Wallet.
- Tap Show code.
- You’ll be presented with your SafeTix rotating barcode.
Why am I receiving an error message?
Ensure that you’re using the latest version of our app and that any ticket within the Ticketmaster account hasn’t been downloaded to another fan’s Google Wallet. Or, visit our FAQ I’m receiving an error when adding my ticket to Google Wallet. What should I do? for further guidance.
How do I know if my Android phone has near-field communications (NFC)?
- Open the Settings on your phone.
- Tap Connected devices.
- Tap Connection preferences.
- If you see NFC options, your phone has the feature.
How do I enable contactless entry on Google Wallet?
- Go to settings in Google Wallet.
- Tap Set up contactless.
- Tap Turn on NFC.
- Make sure NFC is switched on and Google Wallet is set as your default payment.