Once you submit your refund request, Ticketmaster will send you a confirmation email. If refunds are approved by the Event Organizer for your postponed or rescheduled event, we’ll process your refund to the original method of payment used at time of purchase. It should appear on your account within 5-7 business days depending on your bank's processing time.
If you request your refund with a Fan Support representative, you will not receive an email confirmation. The order will show as Cancelled directly in your Ticketmaster account.