If you purchased an eGift Card before October 7, 2022, please contact Fan Support.
eGift Cards purchased on or after October 7, 2022 can be resent or retrieved by visiting ticketmasterca.cashstar.com. Then enter your email address to get a link to access your self-service portal.
If you need assistance using the portal, view the navigation panel on the left, select Live Help to chat with our Gift Card Customer Support team during office hours, or select the Contact Customer Support option to submit your query on our contact form.
Physical Gift Cards are not replaceable if lost or stolen.
Please allow up to 10 business days from your order date for delivery.
If it's been more than 10 business days, please visit ticketmasterca.cashstar.com. Select Live Help to chat with our Gift Card Customer Support team during office hours, or select the Contact Customer Support option to submit your query on our contact form.
Gift Card Customer Support is available from 8 a.m. - 8 p.m. ET, 7 days a week.