If you haven’t received the email, check your spam, junk and deleted folders for an email from customer_support@email.ticketmaster.com. You can also add customer_support@email.ticketmaster.com to your contacts and request the email to be sent again.
You may not receive emails if you created or signed into your Ticketmaster Account using the Continue with Apple or Continue with Google. These sign in options are no longer available on Ticketmaster, so you'll need to sign in to Ticketmaster directly with your email address and password. For more information and troubleshooting steps, visit our help article.