If you haven’t received the email, check your spam, junk and deleted folders for an email from customer_support@email.ticketmaster.com. You can also add customer_support@email.ticketmaster.com to your contacts and request the email to be sent again.
You may not receive emails if you created or signed into your Ticketmaster Account using the Continue with Apple or Continue with Google. These sign in options are no longer available on Ticketmaster, so you'll need to sign in to Ticketmaster directly with your email address and password. For more information and troubleshooting steps, visit our help article.
If you've disabled email forwarding for Hide My Email in your Apple account, we can no longer send emails to the address on file, including password reset emails. Reactivate forwarding in your Apple account so emails to your Hide My Email address reach you again. See Apple's help page for instructions.