If the Event Organizer is allowing refunds, we’d refund the person who purchased the tickets directly from us. If your ticket was transferred to you, then you didn’t purchase them directly from Ticketmaster. You’ll need to transfer them back to the original purchaser for them to take advantage of any options the Event Organizer is allowing for that event.
If you purchased a resale ticket from some other source (i.e., not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase for any available refund options.
Please see our Purchase Policy for more information.