Due to the impact of the global COVID-19 pandemic, the scheduling of events for which you have purchased tickets has been affected.
Ticketmaster is the agent to those who provide events, such as artists, venues, teams, fan clubs, promoters, and leagues (the “Event Organizer”). To keep you informed, Ticketmaster has provided you with a separate, customized notification (the “Notification”) outlining the options the Event Organizer is offering to account for the pandemic’s impact on the event for which you have previously purchased ticket(s) at Live Nation or Ticketmaster's sites and mobile applications, including but not limited to www.livenation.com, www.ticketmaster.com, www.ticketmaster.ca, and www.ticketexchangebyticketmaster.com (collectively, the “Site”).
Your event has been either (a) cancelled or (b) postponed, rescheduled, or moved. As a result, the Event Organizer has issued updated terms that apply to such cancelled, rescheduled, postponed, or moved event, including, in some cases, a new “Credit” offer (defined below).
Ticketmaster has set out the terms of these offerings by the Event Organizer below. The terms herein apply to any and all events that have been canceled, postponed, rescheduled, or moved due to the COVID-19 pandemic. Of course, your original purchase, as well as the new “Credit” offer outlined herein (to the extent you accept it), continues to be/will be subject to our Terms of Use and Purchase Policy. You should read those policies carefully before choosing any refund or credit option.
1. CANCELLED EVENTS
If the event for which you bought ticket was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit.
The credit that the Event Organizer may offer (as an alternative to a refund) will be provided as a promotional code which serves as a credit for the original price you paid for your ticket(s), including all taxes and service fees, plus any promotional bonus amount designated by the Event Organizer in your Notification—all of which may be used to make eligible future purchases on the site(s), as designated in the Notification (collectively the “Credit”). The Credit is being provided by the Event Organizer, and not by Ticketmaster.
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If you elect to accept a Credit, the Credit will be in the form of a promotional code good for ticket(s) to the event type(s) designated in the Notification. This may be the same event type as the original ticket (for example, if your original ticket was for an NBA game, your Credit may be good for another NBA game) at the same event venue, or, in some cases, your Notification (or a follow up communication) may state that you will be able to choose from events at one of a number of venues designed by the Event Organizer. Credits may be redeemed using the promotional code at checkout, and will expire on the date set forth in your Notification (or on another date as later communicated to you).
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If the Event Organizer offers you the choice of a refund or Credit, and you elect to accept a refund, we will issue you a refund of the paid value subject to the exclusions as set forth herein to the original method of payment used at the time of purchase, once funds are received from the Event Organizer.
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Any upgrades or add-ons (such as parking) that were purchased along with your ticket(s) will be fully refunded to the original method of payment used at the time of purchase, regardless of whether you choose a refund or Credit. Merchandise purchases, however, are not subject to any of the options stated above; your transaction with respect to any merchandise will be processed, and the merchandise will be delivered to you.
You may elect to accept the refund, or any Credit option set out in the Notification, during the period (the “Election Period”) set out in your Notification. If you do not make any election prior to the end of the Election Period, a refund will be issued in accordance with our refund policies, which are set forth in our Purchase Policy. Please see our Purchase Policy for more information.
2. RESCHEDULED, POSTPONED, OR MOVED EVENTS
It is the Event Organizer’s decision as to whether and when to cancel, reschedule, postpone, or move an event. If your Notification indicates that your event has been rescheduled, postponed, or moved, you will either: (a) keep your ticket and any additional add-ons or upgrades, which remain valid; or (b) if the Event Organizer has approved refunds (or the option to choose between a refund and a credit), as explained in your Notification, you may select a Credit or refund. This Credit or refund, if elected, is provided solely by the Event Organizer, and not by Ticketmaster.
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If you elect to accept a Credit, the Credit will be in the form of a promotional code good for ticket(s) to the event type(s) designated in the Notification. This may be the same event type as the original ticket (for example, if your original ticket was for an NBA game, your Credit may be good for another NBA game) at the same event venue, or, in some cases, your Notification (or a follow up communication) may state that you will be able to choose from events at one of a number of venues designated by the Event Organizer. Credits may be redeemed using the promotional code at checkout, and will expire on the date set forth in your Notification (or on another date as later communicated to you).
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If the Event Organizer offers you the choice of a refund or a Credit, and you elect to accept a refund, we will issue you a refund of the paid value subject to the exclusions as set forth herein to the original method of payment used at time of purchase, once funds are received from the Event Organizer.
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Any upgrades or add-ons (such as parking) that were purchased along with your ticket(s) will be fully refunded to the original method of payment used at the time of purchase, regardless of whether you choose a refund or Credit. Merchandise purchases, however, are not subject to any of the options stated above; your transaction with respect to any merchandise will be processed, and the merchandise will be delivered to you.
You may elect to accept any refund or Credit option offered in the Notification during the period (the “Election Period”) set out in your Notification. If you do not make any election prior to the end of the Election Period, or if the Event Organizer does not provide you with such options, you will keep your ticket (and any additional add-ons or upgrades) and remain entitled to use it on the date of your rescheduled event. If the Event Organizer subsequently determines that your rescheduled or postponed event must be canceled, you will receive a further Notification indicating your options (consistent with Section 1, above). Please see our Purchase Policy for more information.
Any and all requests for a refund or credit are subject to and governed by our Purchase Policy, which contains detailed information on the policies applicable to refunds and credits. Please review our Purchase Policy carefully before choosing a refund or a credit.
3. QUESTIONS
If you have any questions, comments or complaints regarding these Terms, please contact us at:
Live Nation Entertainment, Inc.
Attn: General Counsel
9348 Civic Center Drive
Beverly Hills, CA 90210
(800) 653-8000
Email