We work to ship your merchandise as soon as possible unless otherwise stated at time of purchase. Add-ons like parking, VIP Club, Fast Lane and concession vouchers are typically delivered with the tickets. Other items aren’t guaranteed to arrive before the event.
If they're in stock, items like t-shirts and posters ship separately from tickets. They usually arrive 4-6 weeks after the purchase date. CDs and vinyl records may take longer depending on the official album release date. Visit the event details page for the most up-to-date delivery information.
If you bought a digital album with your tickets, you'll get an email with a download link as soon as it’s available, which may vary based on the official album release date.
If the date you should have received the package has passed, contact Fan Support.