Can I cancel my booking?
Cancellations policies vary. Review the policies provided at checkout or in your hotel booking confirmation email for more information or contact Fan Support.
If I need to cancel my booking, will I pay a fee?
Please reference your hotel booking confirmation email for personal and event cancellation policies. You may have to pay a cancellation fee.
Can I cancel or change my dates for a non-refundable booking?
There is currently not an option to change the dates booked for your non-refundable booking.
How do I know if my booking was canceled?
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox, spam and junk mail folders. If you don’t receive an email within 24 hours, contact Fan Support for help.
Where can I find my property’s cancellation policy?
You can find the cancellation policy in your booking confirmation.
Please reference your hotel booking confirmation email for hotel cancellation and event cancellation or postponement policies.