You’ll be able to access the ticket barcodes typically within three days before your event. During high volume sales, confirmation emails may be slightly delayed.
Check your order details for a displayed release time, and check periodically as the event approaches.
If you can’t see your barcode:
- Make sure your Ticketmaster App is updated to the latest version.
- Add your tickets to your mobile wallet. See How do I use Apple or Google Wallet?
- Check that you’re signed in to the same account used to purchase the tickets.
Once released, the rotating barcode in the Ticketmaster App is valid for entry. Screenshots aren’t valid for entry.
If you haven’t received your tickets or still can't see a ticket barcode two days before the event, contact Fan Support.
If it is the day of the event, visit the Mobile Resolution Window. It may be near or at the main entrance and typically opens about 90 minutes before the event or showtime. Bring your order number, a valid photo ID that matches the name on the order and the card used for purchase or its last four digits.