Can I change the time of my parking reservation?
You can’t change the time of your parking reservation. The preset time on your reservation ensures that your parking will be reserved 1-2 hours before your event and 1 hour after. Please see your parking pass for exact start and end times.
What if I'm purchasing a spot for an event and the event runs late?
If an event runs late, there’s no need to leave early. SpotHero works with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please don’t hesitate to reach out to the SpotHero team at 844-755-7768 or support@spothero.com.
Is there an additional fee for oversized vehicles?
Some locations charge a separate oversize fee for vehicles that are taller than 65″ or longer than 181”. Oversized vehicle fees vary by location and are paid on-site when you arrive.
Can I sell or transfer my parking pass?
SpotHero parking passes can’t be sold or transferred through your Ticketmaster account.
How can I request a refund for my SpotHero parking reservation if I'm unable to attend the event?
You can cancel your parking reservation up until the minute before it starts by clicking Cancel Reservation on your parking pass. You can also cancel your reservation on the SpotHero website or SpotHero app. To see the start time of your parking reservation, check your parking pass.
Where is my refund?
Refunds will be processed to the original method of payment used at time of purchase. It should appear on your account within 21 days, depending on your bank’s processing time. If you don’t see your refund after that time, please reach out to Fan Support
What if something goes wrong with my reservation?
If you need assistance with your reservation, please reach out to the SpotHero team at 844-755-7768 or support@spothero.com. Please have your rental ID number ready to help them quickly locate the relevant information.
After Purchase
- When your order confirmation appears on screen, click the View Parking Pass link to see your parking reservation details.
- You will use this parking pass to access the parking facility.
SpotHero Confirmation Email
- Find your Order Confirmation email from SpotHero with Subject Line: SpotHero Parking Confirmation for Ticketmaster Event.
- Select View Parking Pass.
SpotHero website or app
- Create or sign into your SpotHero account using the email address you used on Ticketmaster.
- Click or tap My Account.
- Find your parking reservation under the Current Reservations section.