What ticket delivery options does Ticketmaster offer?

An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. Sign into your Ticketmaster Account to find and access your eTicket. There can be a delay in accessing your ticket, but it will be available before your event.

Having a Mobile Entry ticket is the easiest and safest way to access events. If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone - it’s your ticket and way into the event. Mobile tickets cannot be printed, emailed or presented as a screenshot.

You’ll be able to access the ticket barcodes 3-7 days before your event.

Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place.

If you’d like to print your tickets, sign into your Ticketmaster Account, locate your order, click View Tickets and then print your tickets. At the moment, you can’t print from the app.

If you placed your order over the phone, and you chose to have your tickets emailed to you. Your tickets will be in your inbox as a PDF attachment.

When you select Print-at-Home, make sure you have your tickets printed before for your event.

Postal orders are prioritized by date of show. If your event takes place in the next two months, your tickets will be processed immediately and you should receive them within two or three weeks after placing the order. If your event is in more than two months, your tickets will be printed and sent in the month prior to the date of your show. Visit our help page for more information.

If the event takes place in two days (48 hours) and you still have not received your tickets, contact Fan Support.

To collect tickets held at Will Call, the cardholder needs to have the credit card used for purchase and a valid photo ID with a signature (state ID, driver's license, or passport).

Get your tickets through UPS or Xpresspost based on your shipping address and event location. Visit our help page for more information.

If you choose UPS for your ticket delivery, you can pick from two or three-day shipping. You can’t get tickets shipped through UPS to a PO Box or APO/FPO address, nor will your tickets be emailed.

If you choose UPS for your resale ticket delivery, you can pick from two-day or three-day shipping. But you can’t get tickets shipped to a PO Box or APO/FPO address. Your tickets won’t be emailed to you as well, just posted. (Available in the U.S., Canada and International Countries)

If you receive your tickets through our Ticket Transfer feature, you'll receive an email with instructions letting you know how to accept your tickets. From the email, click on the Accept Tickets button and sign into your Ticketmaster Account. If you don’t have one, you’ll need to create one to accept your tickets.

To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account.

We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend that you know and trust the person transferring to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time.