If you’re having trouble finding your tickets in your account, follow these steps:
- From your confirmation email, click the View Your Tickets or Claim Your Tickets button. This will help guide you to the account where your tickets are located.
- Sign in with the same email address that the confirmation email was sent to.
- If you signed in with a different email address you might see this error message
- If you see this error, click Sign In With a Different Account and try again with the email address that the confirmation was sent to.
- If you signed in with a different email address you might see this error message
- Once signed in with the correct email address you should see your order in My Tickets.
If you have multiple Ticketmaster Accounts associated with different email addresses, check the inbox of each email address for the confirmation email or sign in to each of your accounts to find your tickets.
Check for multiple orders in the same account
Tickets purchased in separate orders can appear under different order numbers, even when you used the same email address. In My Tickets, check every order for the event rather than only opening one order.
Check any other email addresses you used
If you have multiple email addresses, check each email inbox for a confirmation email for separate purchases and sign in with the email address associated with each order.
Check for separate ticket transfers
Tickets transferred separately can appear under different order numbers for the same event. Check each order in your account. Also check your inbox, spam and junk folders for any additional transfer offers waiting for you to accept.
Contact your resale provider if tickets are still missing
If you purchased from another ticketing provider or resale seller, such as StubHub, and only some tickets were transferred to you, contact your original point of purchase to ask about the missing tickets and arrange any outstanding transfer.
Tickets purchased from a third party seller and transferred to you will show a $0.00 total on your Ticketmaster receipt because Ticketmaster did not charge you for the transfer.
If you purchased tickets for a sporting or theatre event and you don’t see the tickets in your Ticketmaster Account, they may be in your team or venue account. Some sports teams and venues have branded sites to manage tickets. Your team or venue site can be found by searching on am.ticketmaster.com. Visit our help page How do I use my sports team or venue account? for more details.
If you're experiencing any issues with your team or venue account, please visit their official site for contact information.
Check to see if you accidentally provided an incorrect email address when creating your account. Sign in to our desktop site with the email address used and update it under the Profile Details section of your account. This change can’t be made on our app.
If you’re not able to update the email address, please contact Fan Support.