How will this make accounts more secure?
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Where is this available?
You can use the new sign-in on Ticketmaster sites in the United States, Canada, United Kingdom, Ireland, Mexico, New Zealand and Australia. This feature is coming soon to many other countries, so check back here for updates.
What if I don’t want a Ticketmaster account?
Account Manager fans will be required to use a Ticketmaster account to sign in. Accounts created on Account Manager sites won’t be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.ca.
Signing into your Account Manager
How do I use Ticketmaster credentials to sign into Account Manager?
When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you’ll be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
How can I reset my password?
You can click Forgot Password? at sign-in to receive an email or a text message with a one-time code to reset your password.
Can I still use my old credentials to sign into Account Manager?
No, all sign-ins use Ticketmaster credentials. You’ll still use the same email, but your password may be changed.
How do I know if I have a Ticketmaster account?
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says Email Not Found, you’ll need to sign up with a new Ticketmaster account.
Visit our FAQ Create a Ticketmaster account for more information.
I have multiple accounts for different venues or teams. Do I need to have a Ticketmaster account for all of them?
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts, you’ll only have one account that can access each venue or team.
My account is associated with an email address I can no longer access. How can I change my sign-in credentials?
Contact the box office and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you’ll use the new email address.
Using your Account Manager
Can I manage all my tickets in one place?
No, your Account Manager tickets and your Ticketmaster tickets are still in separate systems.
Your credentials are the same, but the accounts are separate.
Why am I being asked to add a phone number when I sign in?
To ensure it is you, we’re requiring each account to have a phone number associated with it. This phone number can be updated in your Ticketmaster.ca account profile.
How can I change my account information?
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into Ticketmaster.ca.
Your mailing address can only be updated in the profile section of Account Manager.
You can also contact the box office to make updates to the way they communicate with you.
I want to transfer my tickets to a friend using Account Manager. What account will they need to use to accept the tickets?
Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they don’t have an account, they’ll be prompted to create one.
How can I subscribe to team updates and information?
You can subscribe to team updates when you sign up or manage your subscription options in your Account Manager Profile.
Why are my Ticketmaster credentials being used to access my Account Manager account?
With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single username and password. With this new sign-in, your account is more secure and you can access your tickets faster.