Ask the sender to cancel the original transfer and start a new Ticket Transfer.
Still can’t find them? Search your email using the term transfer or the artist or event.
If you purchased a resale ticket from some other source (i.e., not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase and have them resend the tickets to you.
Do you have another Ticketmaster account? Your tickets may be there instead, check that first. Or it’s possible your tickets are in an account you have with the team or venue's official site or app — separate from your Ticketmaster account. Visit How do I accept transferred tickets from sports leagues? to learn more.
If you’re searching for ticket transfer based in another country, you’ll need to sign into your account on that country’s Ticketmaster site.
To prevent errors, try these tips:
- Turn off your VPN, Apple Private Relay and other proxy servers when accepting tickets.
- If you’re signed into multiple devices, browsers, or tabs, or you’re trying to accept while using public wifi, you might run into some errors. Make sure you clear your history and cookies and try again.
If you’re still not able to accept the transfer, ask the sender to cancel the original transfer and start a new Ticket Transfer.
If you purchased a resale ticket from some other source (i.e., not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase and have them resend the tickets to you.
If you still need help, contact Fan Support.
You can use Ticket Transfer for most events, but some have rules and restrictions. You can find your event's available options listed in your confirmation email or on the venue's official site. If Ticket Transfer isn’t eligible, you'll receive a message that the Event Organizer hasn’t activated the feature when you select the transfer button.
The option may not be available for one of the following reasons:
- The venue doesn't offer Ticket Transfer yet (we're working on that).
- The artist or venue turned Ticket Transfer off for that event/section.
- The event was canceled (ticket buyers get automatic refunds).
- The event already took place.
- The tickets were bought over the phone.
All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.
To prevent errors, try these tips:
- Turn off your VPN, Apple Private Relay and other proxy servers when transferring tickets.
- If you’re signed into multiple devices, browsers, or tabs, or you’re trying to transfer while using public wifi, you might run into some errors. Make sure you clear your history and cookies and try again.
If you still need help, contact Fan Support.